FAQ's
Welcome to the Sword Age Forge FAQ! We would love for you to visit us and become our customer. Please contact us if you have any questions or need further assistance!
I. About Our Katana
We specialize in high-quality katanas and replica weapons from movies, anime and games. Every sword undergoes strict quality control and is designed with traditional sword proportions, boasting both collectible and display value.
Our katanas are crafted by seasoned artisans in traditional Chinese sword forging workshops. China has a centuries-old history of sword forging and manufactures collectible-grade swords for numerous global brands.
Our swords are made using hand forging and hand polishing techniques to ensure a stable blade structure and excellent balance.
Our katanas feature a full tang construction, with the blade running through the handle, thus enhancing overall strength and stability.
Our blades are made from 1060 medium carbon steel, 1095 high carbon steel, high manganese steel, T10 tool steel, spring steel, pattern steel, Damascus steel, composite steel, high-speed steel, 5160 steel, and Wootz steel.
II. Orders & Payment
Browse the product page → Add to cart → Fill in your address and complete payment.
Yes, guest checkout is supported. However, we recommend creating an account to easily manage your orders, track shipments, view order history and receive future promotional information.
We currently only accept PayPal payments; other payment methods will be available in the future.
First, please check your spam or promotions email folder. If you still do not receive the confirmation within 10 minutes of placing the order, please contact us at support@swordageforge.com and provide your full name and the email address used for checkout. We will resend your order confirmation email.
We can only cancel or modify orders that have not entered the shipping process.
No changes can be made if your item has been packed or shipped.
Please contact us as soon as possible and provide your order number and specific requests.
Yes. All transactions on our website are protected by industry-standard encryption technology (SSL/TLS).
We use trusted payment providers powered by Shopify, which is PCI DSS Level 1 compliant—the highest level of payment security.
Your card details are encrypted and processed securely. We do not store your payment information.
Do not worry if your payment is declined; this is a common occurrence, which may be caused by:
Incorrect bank card information entered (card number, expiration date or security code)
Insufficient balance or payment limit restrictions
The transaction being blocked by the bank for security reasons (especially for cross-border payments)
You can try the following solutions:
Retry after verifying your payment information
Contact your issuing bank to confirm and authorize the transaction
Switch to another payment method (e.g. another bank card or PayPal)
If the problem persists, feel free to contact us and we will assist you as soon as possible.
III. Shipping
Yes, we provide international shipping services to multiple countries. Eligible countries/regions will be automatically displayed in the drop-down list during checkout. If your country/region is not shown, it may be due to shipping restrictions or import regulations related to bladed weapons.
Order processing time: 2–5 business days
International shipping: 7–15 business days
Delivery times may vary due to customs clearance procedures, remote locations or international holidays in your country/region. Orders with engraving or special customization may require additional processing time before shipment.
Yes. Once your package is shipped, you will receive an email containing a tracking link. Through this link, you can track the progress of your order in real time from our warehouse to your door.
Import taxes or duties may be levied in some countries, depending on local customs policies. These fees are not included in the purchase price and are the buyer's responsibility. Customs clearance procedures may also extend delivery times.
We offer free shipping for most orders over $250. If a shipping fee applies, it will be clearly displayed on the checkout page with no hidden charges. Specific delivery times will vary based on your location.
We support shipping to most countries worldwide. However, due to customs policies and shipping restrictions in various countries, we currently do not ship to Russia and some countries in the Middle East and Africa. If you are unsure whether delivery is available to your location, please feel free to contact us and we will confirm for you.
Specifying a specific delivery date is not currently supported. However, we will process and ship your order as soon as possible, and provide logistics tracking information for you to check the delivery progress in real time. If you have special requests, please contact us and we will do our best to assist you.
IV. Returns & Warranty
If the product has quality issues, you may apply for a return or exchange within 7 days of receiving the item.
You may request a return within 30 days of receiving the product. The item must be in unused condition and retain its original packaging. If you have any questions, please feel free to contact us and we will assist you.
Yes, we offer exchange services. If you receive a defective product or the wrong item, please contact us and we will arrange a replacement as soon as possible. For other exchange requests, please also contact our customer support and we will do our best to assist you. Exchange applications must be made within the return period. If the replacement product is out of stock, a refund will be provided. Shipping costs are borne by the buyer unless the product is defective.
We place great emphasis on product quality, and every item is strictly inspected before shipment to ensure it meets our standards. This includes issues such as damage to the handle connection, cracking of accessories or blade deformation. The warranty does not cover misuse, oxidation, improper maintenance or minor flaws in handcrafted parts.
We offer free returns if the product has quality issues, is damaged or is the wrong item sent. The item must be in unused condition and retain its original packaging to be eligible for a return. For returns due to other reasons, you may be required to bear the return shipping costs. Please contact our customer service and we will assist you.
Please contact us at support@swordageforge.com within 48 hours and provide photos, and we will arrange a reshipment or refund for you.
Custom engraved or personalized products are generally not eligible for return unless there are quality issues.
Please send your order number, reason for return and any relevant photos to support@swordageforge.com.
If your return application is approved, we will send detailed instructions, including the correct return address.
We will notify you of the review result after receiving and inspecting your returned item. If the review is approved, the refund will be processed within 5-7 business days. Please allow additional time for your bank or credit card company to process the refund.
V. Sword Maintenance
Proper maintenance can effectively maintain the sharpness of the blade and prevent rust.
Keep the blade clean and dry after use
Apply a small amount of anti-rust oil regularly
Store in a dry environment and avoid dampness
Try to avoid direct contact with the blade with bare hands for a long time
With proper maintenance, your sword can maintain a good condition and appearance for a long time.
It is recommended to oil the blade every 1–2 weeks, depending on humidity and usage. In humid environments, more frequent maintenance may be needed.
Store your sword in a dry, cool place, away from humidity. Keep it inside the scabbard (saya) and avoid direct sunlight or extreme temperatures.
It is not recommended. Household oils (like cooking oil) can become sticky or degrade over time. Use proper sword oil (such as choji oil) for best results.
We do not recommend self-polishing unless you are experienced. Improper polishing can damage the blade. Professional polishing is advised.
Basic maintenance tools include:
Soft cloth or rice paper
Sword oil (choji oil recommended)
Powder ball (uchiko) for cleaning
Maintenance kit (optional but recommended)
VI. Legal & Safety
Owning a katana is legal for adults in most countries. However, some countries or regions impose restrictions based on blade length, sharpness or classification.
We recommend checking local laws or contacting the customs department before placing an order.
Sword Age Forge is not liable for the confiscation of goods due to import restrictions.
We will package and declare the goods in accordance with international shipping standards, but the buyer is responsible for ensuring that the import of bladed weapons is permitted locally.
Our swords are mainly intended for collection, display and cosplay purposes, and are not recommended for actual combat.
A license is not required to own a katana in most countries, including the United States, Canada and most parts of Europe. However, there may be restrictions in certain areas such as the United Kingdom, parts of Australia and New Zealand. Placing an order indicates that you have reached the legal age and confirm that the product is legal to possess in your area. Please be sure to check local regulations.