FAQ's

Welcome to the Sword Age Forge FAQ! We would love for you to visit us and become our customer. Please contact us if you have any questions or need further assistance!

I. About Our Katana

Q1: What katanas does Sword Age Forge offer?

We specialize in high-quality katanas and replica weapons from movies, anime and games. Every sword undergoes strict quality control and is designed with traditional sword proportions, boasting both collectible and display value.

Q2: Where are your swords manufactured?

Our katanas are crafted by seasoned artisans in traditional Chinese sword forging workshops. China has a centuries-old history of sword forging and manufactures collectible-grade swords for numerous global brands.

Q3: Are your swords handcrafted?

Our swords are made using hand forging and hand polishing techniques to ensure a stable blade structure and excellent balance.

Q4: Are your katanas Full Tang?

Our katanas feature a full tang construction, with the blade running through the handle, thus enhancing overall strength and stability.

Q5: What materials are used for the blade?

Our blades are made from 1060 medium carbon steel, 1095 high carbon steel, high manganese steel, T10 tool steel, spring steel, pattern steel, Damascus steel, composite steel, high-speed steel, 5160 steel, and Wootz steel.

II. Orders & Payment

Q1: How do I place an order?

Browse the product page → Add to cart → Fill in your address and complete payment.

Q2: Can I place an order without registering an account?

Yes, guest checkout is supported. However, we recommend creating an account to easily manage your orders, track shipments, view order history and receive future promotional information.

Q3: What payment methods do you accept?

We currently only accept PayPal payments; other payment methods will be available in the future.

Q4: What should I do if I don't receive the order confirmation email?

First, please check your spam or promotions email folder. If you still do not receive the confirmation within 10 minutes of placing the order, please contact us at support@swordageforge.com and provide your full name and the email address used for checkout. We will resend your order confirmation email.

Q5: Can I cancel or modify my order?

We can only cancel or modify orders that have not entered the shipping process.

No changes can be made if your item has been packed or shipped.

Please contact us as soon as possible and provide your order number and specific requests.

Q6: Is the payment on your website secure?

Yes. All transactions on our website are protected by industry-standard encryption technology (SSL/TLS).

We use trusted payment providers powered by Shopify, which is PCI DSS Level 1 compliant—the highest level of payment security.

Your card details are encrypted and processed securely. We do not store your payment information.

Q7: What should I do if my payment is declined?

Do not worry if your payment is declined; this is a common occurrence, which may be caused by:

Incorrect bank card information entered (card number, expiration date or security code)

Insufficient balance or payment limit restrictions

The transaction being blocked by the bank for security reasons (especially for cross-border payments)

You can try the following solutions:

Retry after verifying your payment information

Contact your issuing bank to confirm and authorize the transaction

Switch to another payment method (e.g. another bank card or PayPal)

If the problem persists, feel free to contact us and we will assist you as soon as possible.

III. Shipping

Q1: Do you offer international shipping?

Yes, we provide international shipping services to multiple countries. Eligible countries/regions will be automatically displayed in the drop-down list during checkout. If your country/region is not shown, it may be due to shipping restrictions or import regulations related to bladed weapons.

Q2: How long does shipping take?

Order processing time: 2–5 business days

International shipping: 7–15 business days

Delivery times may vary due to customs clearance procedures, remote locations or international holidays in your country/region. Orders with engraving or special customization may require additional processing time before shipment.

Q3: Will I receive a tracking number?

Yes. Once your package is shipped, you will receive an email containing a tracking link. Through this link, you can track the progress of your order in real time from our warehouse to your door.

Q4: Will I have to pay customs duties?

Import taxes or duties may be levied in some countries, depending on local customs policies. These fees are not included in the purchase price and are the buyer's responsibility. Customs clearance procedures may also extend delivery times.

Q5: How much is the shipping fee?

We offer free shipping for most orders over $250. If a shipping fee applies, it will be clearly displayed on the checkout page with no hidden charges. Specific delivery times will vary based on your location.

Q6: Which countries do you not ship to?

We support shipping to most countries worldwide. However, due to customs policies and shipping restrictions in various countries, we currently do not ship to Russia and some countries in the Middle East and Africa. If you are unsure whether delivery is available to your location, please feel free to contact us and we will confirm for you.

Q7: Can I select a specific delivery date?

Specifying a specific delivery date is not currently supported. However, we will process and ship your order as soon as possible, and provide logistics tracking information for you to check the delivery progress in real time. If you have special requests, please contact us and we will do our best to assist you.

IV. Returns & Warranty

Q1: What is your return policy?

If the product has quality issues, you may apply for a return or exchange within 7 days of receiving the item.

Q2: How long do I have to request a return?

You may request a return within 30 days of receiving the product. The item must be in unused condition and retain its original packaging. If you have any questions, please feel free to contact us and we will assist you.

Q3: Do you offer exchange services?

Yes, we offer exchange services. If you receive a defective product or the wrong item, please contact us and we will arrange a replacement as soon as possible. For other exchange requests, please also contact our customer support and we will do our best to assist you. Exchange applications must be made within the return period. If the replacement product is out of stock, a refund will be provided. Shipping costs are borne by the buyer unless the product is defective.

Q4: Do you guarantee that the products are free of defects?

We place great emphasis on product quality, and every item is strictly inspected before shipment to ensure it meets our standards. This includes issues such as damage to the handle connection, cracking of accessories or blade deformation. The warranty does not cover misuse, oxidation, improper maintenance or minor flaws in handcrafted parts.

Q5: Is returning a product free of charge?

We offer free returns if the product has quality issues, is damaged or is the wrong item sent. The item must be in unused condition and retain its original packaging to be eligible for a return. For returns due to other reasons, you may be required to bear the return shipping costs. Please contact our customer service and we will assist you.

Q6: What should I do if I receive a damaged product?

Please contact us at support@swordageforge.com within 48 hours and provide photos, and we will arrange a reshipment or refund for you.

Q7: Can I return a custom engraved product?

Custom engraved or personalized products are generally not eligible for return unless there are quality issues.

Q8: How do I initiate a return or exchange?

Please send your order number, reason for return and any relevant photos to support@swordageforge.com.

If your return application is approved, we will send detailed instructions, including the correct return address.

Q9: When will I receive my refund?

We will notify you of the review result after receiving and inspecting your returned item. If the review is approved, the refund will be processed within 5-7 business days. Please allow additional time for your bank or credit card company to process the refund.

V. Sword Maintenance

Q1: How to maintain a katana?

Proper maintenance can effectively maintain the sharpness of the blade and prevent rust.

Keep the blade clean and dry after use

Apply a small amount of anti-rust oil regularly

Store in a dry environment and avoid dampness

Try to avoid direct contact with the blade with bare hands for a long time

With proper maintenance, your sword can maintain a good condition and appearance for a long time.

Q2: How often should I oil the blade?

It is recommended to oil the blade every 1–2 weeks, depending on humidity and usage. In humid environments, more frequent maintenance may be needed.

Q3: How should I store my katana?

Store your sword in a dry, cool place, away from humidity. Keep it inside the scabbard (saya) and avoid direct sunlight or extreme temperatures.

Q4: Can I use household oil instead of sword maintenance oil?

It is not recommended. Household oils (like cooking oil) can become sticky or degrade over time. Use proper sword oil (such as choji oil) for best results.

Q5: Can I polish my katana myself?

We do not recommend self-polishing unless you are experienced. Improper polishing can damage the blade. Professional polishing is advised.

Q6: What supplies do I need to maintain my katana?

Basic maintenance tools include:

Soft cloth or rice paper

Sword oil (choji oil recommended)

Powder ball (uchiko) for cleaning

Maintenance kit (optional but recommended)

VI. Legal & Safety

Q1: Is it legal to own a katana in my country?

Owning a katana is legal for adults in most countries. However, some countries or regions impose restrictions based on blade length, sharpness or classification.

We recommend checking local laws or contacting the customs department before placing an order.

Sword Age Forge is not liable for the confiscation of goods due to import restrictions.

Q2: Will there be any issues shipping to my country?

We will package and declare the goods in accordance with international shipping standards, but the buyer is responsible for ensuring that the import of bladed weapons is permitted locally.

Q3: Are these swords suitable for combat?

Our swords are mainly intended for collection, display and cosplay purposes, and are not recommended for actual combat.

Q4: Do I need a license to own a katana?

A license is not required to own a katana in most countries, including the United States, Canada and most parts of Europe. However, there may be restrictions in certain areas such as the United Kingdom, parts of Australia and New Zealand. Placing an order indicates that you have reached the legal age and confirm that the product is legal to possess in your area. Please be sure to check local regulations.