Refund policy
Return Policy
30-Day Return Policy
We offer a 30-day return policy on all eligible items. You have 30 days from the date of delivery to request a return.
Return Eligibility
To be eligible for a return, your item must meet all of the following conditions:
- In the same condition as received
- Unused and undamaged
- With all original tags and labels attached
- In its original packaging
- Accompanied by a receipt or proof of purchase
How to Start a Return
To initiate a return, please contact us at support@swordageforge.com.
Once your return request is reviewed and approved, we will send you a prepaid return shipping label and the return address via email, along with detailed instructions on how to ship your package.
Please note: Items returned without prior approval will not be accepted.
For any questions regarding returns, contact us anytime at support@swordageforge.com.
Damages & Issues
Please inspect your order immediately upon delivery. If you receive a defective, damaged, or incorrect item, contact us right away at support@swordageforge.com. We will evaluate the issue promptly and arrange a resolution.
Non-Returnable Items
The following items cannot be returned:
- Custom or personalized orders (including engraved swords)
- Sale items and clearance products
- Gift cards
- Hazardous materials, flammable liquids, and gases
If you are unsure whether your item qualifies for return, please contact us before shipping.
Exchanges
The fastest way to exchange an item is to return your current item first. Once the return is received and approved, place a new order for the item you would like instead.
European Union — 14-Day Cooling Off Period
For orders shipped to the European Union, you have the right to cancel or return your order within 14 days of delivery, for any reason and without justification.
All other eligibility conditions apply: the item must be unused, in original condition, with tags and original packaging, and accompanied by proof of purchase.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, the refund will be automatically processed to your original payment method within 10 business days. Please allow additional time for your bank or credit card provider to complete the transaction.
If you have not received your refund within 15 business days of approval, please contact us at support@swordageforge.com.